Help - The Organised Method

Go to your app store and search The Organised Method or click here.

The app is completely free to download, and to make sure you’re 100% happy before it costs you anything we offer a 7 day free trial.

After the free trial the app is only £3.99 per month and this gets you access to everything, including instant access to newly released sessions.

The app has checklists, streaks, space for your own shopping lists, recipes, TOM Rocks guided sessions as well as handy seasonal lists and motivational comments! It will give you techniques, tips and tools to revolutionise the way you structure your life.

To turn on holiday mode:

• Go to the calendar icon in the menu bar at the bottom of the home page
• Toggle Holiday Mode to on
• Pick your start date

To turn off holiday mode:

• Toggle Holiday Mode to off
• Pick your end date

To customise the app please go to the following:

• Click customise your clean in the main menu (click the burger icon at the top to open the menu)
• Select the day you want to customise
• You can delete jobs or add jobs here under the levels and change the focus day room by clicking the pencil icon

To add a job

• Click ‘enter a new job’
• Choose whether you would like the job to appear on this day every week
• Click save

If you want to delete a job, click the pencil icon, hit the bin, then save.

At any point, if you want to restore the original TOM jobs please click the restore button at the bottom.

To reset the week number and/or week start day you are on please go to the following:

• Click the burger icon at the top to open the menu
• Select Account
• You can change the above by clicking the circles and making your selection

First of all please check that you are entering your user name and not your email address (unless you set your email as your user name) please follow the forgotten password or username/email prompts on the log in screen. If you are still having difficulties please fill in our contact form or email support@theorganisedmethod.com

Whilst we don’t offer refunds, if you have any concerns, please fill in our contact form or email support@theorganisedmethod.com

If you head over to to our Facebook group “The Organised Mum Community“ there are lots of members who are happy to share their stories hints and tips.

Family Sharing is managed by Apple and Google and is not something we control or provide directly.

Subscriptions are not shared automatically with family members.

Each individual user is required to have their own active subscription to access subscription-based content. Any setup or questions related to Family Sharing would need to be handled via Apple or Google support.

The guided cleans are audio sessions where you can play your own music or use Gemma’s playlist that guide you through a clean in a room or area of your home.

This is for you if…

• You feel like you’re drowning in housework.
• You spend countless hours (that you don’t have) cleaning the house.
• You are busy, tired and struggle to find the oomph to get the housework done.
• You want a way to get the cleaning done fast, so you can get on with your day.
• You seem to spend all of your time cleaning but have little to show for your efforts.
• You crave some real-time guidance to get you back on track

You can access the TOM Rocks via the TOM app from your App store. We offer a 7 day free trial to see if it’s for you.

*When your free trial ends you will pay £3.99 per month (please note this is charged on joining and monthly on the same date thereafter).

TOM Rocks is included in the FREE 7 day trial and the monthly price thereafter. When your free trial ends you will pay £3.99 per month (please note this is charged on joining and monthly on the same date thereafter).

Yes! Firstly, download the TOM app then access the whole library of guided sessions for 7 days FOR FREE to see if you like it.

*When your free trial ends you will pay £3.99 per month (please note this is charged on joining and monthly on the same date thereafter).

By clicking start the free trial, you agree to terms specified within the app and that you’ll start a subscription unless you cancel before your trial ends in your membership settings. This subscription automatically renews monthly and you’ll be notified if the above amount increases.

You can login via the TOM app. You will need to ensure that you use the email address and password that you registered with.

There is no set place to start. There are guided sessions available for all rooms, moods, keeping you company etc. Once you log into TOM rocks on the App you can search by categories, keyword or favourites! And don’t worry, if you’re moving over from Patreon all of the legacy sessions have been loaded into the app (though you won’t be able to play some of these with your own music.) Remember to tick TOM Rocks on your daily list to earn your day streak!

This has been a hugely requested feature… and yes! In the App you can now play your own music, if you decide to stick with Patreon, this will be a feature you don’t have access to. There will be a few legacy sessions in the app that you can’t add your own music to, but anything new will have the new audio feature!

You can sign up to the new TOM Rocks before you cancel Patreon to test out whether you like it with our 7 day free trial!

You can then cancel Patreon anytime via one of the following methods.

Patreon app – select the account button in the bottom corner. Then you’ll see your memberships. Click the pencil next to ‘Rock the Housework’ and then a screen should load up which has the option to cancel or edit your membership (underneath the update button). It will then take you through the process.

Desktop – select Settings, Memberships, select RTH, view details, edit, select Edit or Cancel Membership. Tick Cancel Membership.

You can add or update your payment details via your app store provider.

You can use the search bar by typing in a key word where it says ‘search the vault’ this will bring up all of the sessions with that word in the title or description, you can then filter these cleans.

Yes, if you click the flag icon at the top of each clean, when it turns yellow it will be added to your favourites list which can be found on the home page of TOM Rocks in the app.

Yes. You can Bluetooth via your phone to your Alexa.

For all billing / subscription enquiries please contact your app store If you have a TOM or TOM Rocks question please fill in our contact form or email support@theorganisedmethod.com

Yes, we love feedback and suggestions, please use our contact form or send an email to contact@theorganisedmethod.com.

If you click on the clean it will take you through to another screen where you can start, stop forward etc.

If you still experience problems prior to contacting support it is advisable to try logging out and back in again and/or uninstalling and reinstalling the app. Often this solves the problem.

Should you need further support please email us – support@theorganisedmethod.com

You can cancel via your phones settings in either Google Play or Apple subscriptions. Please see these handy ‘how to’ articles below.

Android user: Google Play
Apple user: App Store